Returns and exchanges

If something is not right, you can return it for a refund or exchange it for a different size. Here is exactly how it works.

You have 5 days

Returns and exchanges are accepted within 5 days of the day your order is delivered. After that we are not able to take the item back.

Condition of the item

The item needs to come back unworn and unwashed, with its original tags still attached. We check every returned piece before issuing a refund or sending a replacement.

Nothing in our range is excluded. Sale pieces can be returned on the same terms as everything else.

Who pays for return shipping

If the mistake was ours, you pay nothing. That covers a wrong item, a wrong size sent by us, or a fault in the piece itself, and we arrange and pay for the collection.

If you are returning for any other reason, including a change of mind or a size you chose yourself, the cost of return shipping is yours.

How to start a return

Message us on WhatsApp at 01055156615, or email velina.eg@gmail.com, with your order number and whether you want a refund or an exchange. We reply every day between 10am and 2am, and we arrange the collection with Turbo from there.

Refunds

Once your return reaches us and passes the condition check, we issue the refund to the payment method you used. If you paid cash on delivery, we arrange the refund with you directly. The original delivery charge and the cash on delivery fee are refunded only where the return is the result of our error.

Exchanges

Exchanges work the same way, and are subject to availability. Tell us which size or piece you would like instead, and we send it once the original is back with us and checked.

Still have a question?

WhatsApp 01055156615 · velina.eg@gmail.com · every day, 10am to 2am